中文版

京东电子发票怎么退货

在网购时，退货是消费者常遇到的问题之一。特别是在京东这样的大型电商平台上，虽然退货政策较为完善，但关于电子发票的退货流程，仍让一些消费者感到困惑。下面，我们将详细介绍京东电子发票的退货流程。

首先，消费者需要明确，无论是纸质发票还是电子发票，都是购买商品的有效凭证。在京东平台上，拥有电子发票的消费者在退货时享有与纸质发票同等的权益。

退货时，消费者需要登录京东账号，进入“我的订单”页面，找到需要退货的订单。在订单详情页，点击“申请售后”并选择“退货”选项。此时，系统会提示消费者填写退货原因、退货数量等相关信息。

在填写退货申请的过程中，消费者需要上传电子发票作为购买凭证。可以选择直接上传电子发票的截图或者从电脑中选择电子发票文件。上传完成后，点击“提交”按钮。

提交退货申请后，京东的客服人员会对申请进行审核。审核通过后，京东会为消费者提供退货地址和相关的退货指引。消费者需要按照指引，将商品及其配件、赠品等完整退回。

在商品退回并经过京东确认无误后，消费者的退货款项将会按照原支付方式原路返回。同时，电子发票也将被标记为已退货状态，确保退货流程的完整性和准确性。

需要注意的是，退货政策可能因商品类型、购买时间等因素而有所不同。因此，在申请退货前，建议消费者仔细阅读京东的退货政策，了解相关细则和规定。

总之，京东电子发票的退货流程并不复杂。只要按照系统提示和退货政策进行操作，消费者就能顺利完成退货。

英文版

How to Return Items with Electronic Invoices on JD.com

Returning items is a common issue faced by consumers when shopping online. Especially on large e-commerce platforms like JD.com, while the return policy is relatively comprehensive, the return process for electronic invoices can still confuse some consumers. Below, we will introduce the return process for electronic invoices on JD.com in detail.

Firstly, consumers need to understand that both paper invoices and electronic invoices are valid proof of purchase. On the JD.com platform, consumers with electronic invoices enjoy the same rights and benefits as those with paper invoices when returning items.

To initiate a return, consumers need to log into their JD.com account, go to the "My Orders" page, and find the order they wish to return. On the order details page, click on "Apply for After-sales Service" and select the "Return" option. The system will then prompt consumers to fill out information such as the reason for return and the quantity of items to be returned.

During the return application process, consumers need to upload the electronic invoice as proof of purchase. They can choose to upload a screenshot of the electronic invoice or select the electronic invoice file from their computer. After uploading, click the "Submit" button.

After submitting the return application, JD.com's customer service personnel will review the application. Once the application is approved, JD.com will provide consumers with a return address and relevant return instructions. Consumers need to follow the instructions and return the item, along with its accessories and gifts, in good condition.

After the item is returned and confirmed by JD.com, the refund for the returned item will be processed according to the original payment method. At the same time, the electronic invoice will be marked as returned, ensuring the integrity and accuracy of the return process.

It's worth noting that the return policy may vary depending on the type of item, purchase time, and other factors. Therefore, before applying for a return, it is recommended that consumers carefully read JD.com's return policy to understand the relevant rules and regulations.

In conclusion, the return process for electronic invoices on JD.com is not complicated. By following the system prompts and adhering to the return policy, consumers can successfully complete the return process.