外包可以分为多种不同的类别,这些类别可以根据不同的维度进行划分。以下是一些常见的外包分类方式:
按业务领域划分:
信息技术外包(ITO):包括系统操作、系统应用、基础技术等方面,如软件开发、数据处理、系统集成等。
业务流程外包(BPO):涉及企业内部运营管理流程,如客户服务、人力资源、财务等。
知识流程外包(KPO):主要涉及高价值、高技能的知识服务,如研究与开发、数据分析、法律服务、金融分析等。
按服务性质划分:
临时工外包:企业根据短期需求,雇佣外部人员来完成特定的工作任务。
长期外包:企业与外部服务提供商建立长期合作关系,通常涉及复杂的工作任务或业务流程。
按地理位置划分:
离岸外包:企业将工作交给海外的服务提供商,通常是低成本国家。
在岸外包:企业将工作交给国内的服务提供商。
近岸外包:企业将工作交给地理位置相近的国家或地区的服务提供商。
英文对照:
Outsourcing can be classified into different categories based on different dimensions. Here are some common ways to classify outsourcing:
By business area:
Information technology outsourcing (ITO): includes system operations, system applications, infrastructure technologies, etc., such as software development, data processing, system integration, etc.
Business process outsourcing (BPO): involves internal operational management processes such as customer service, human resources, finance, etc.
Knowledge process outsourcing (KPO): mainly involves high-value, high-skilled knowledge services such as research and development, data analysis, legal services, financial analysis, etc.
By nature of service:
Temporary outsourcing: Enterprises hire external personnel to complete specific tasks based on short-term needs.
Long-term outsourcing: Enterprises establish long-term cooperation relationships with external service providers, usually involving complex work tasks or business processes.
By location:
Offshore outsourcing: Enterprises hand work to service providers overseas, usually low-cost countries.
Onshore outsourcing: Enterprises hand work to domestic service providers.
Nearshore outsourcing: Enterprises hand work to service providers in countries or regions with close geographical proximity.