天猫怎么退定金

在天猫购物的过程中，有时候我们可能会遇到付了定金但又不想要商品的情况，那么天猫定金该怎么退呢？

首先，需要明确的是，天猫定金规定一般是不能退还定金的。但别着急，还是有一些方法可以尝试。

方法一：联系店铺客服。在哪个店付的定金，如果想退定金，可以联系店里的天猫客服，询问退定金的问题。有些店铺是支持退定金的，按照客服给的方法退定金即可。不过，这个最好在 11 月 11 日之前操作，因为当天咨询人数可能过多，不一定能成功退定金。而且在支付定金之前，也可以先咨询下定金能不能退，再决定是否预付定金。

方法二：先付全款再退货。付了定金之后，如果确认不想购买，可以尝试全额付款之后退货，这样包括定金的钱和尾款都会退回来。但需要注意的是，不是所有的商品都支持退货，而且最好在商家发货之前退货。

在手机端，天猫双十一期间的预售定金是不能单独退款的，如果想要退款的话需要支付尾款后再选择退款。如果自己预售下定金的商品没有货了，也可以和商家沟通开通退款渠道进行退款，需要和商家客服联系进行处理。另外需要注意的是，在付尾款的当天是不能申请退款，需要等到第二天退款。比如，如果商品是 11 月 11 日付尾款，那么申请退款时间为 11 月 12 日之后。

温馨提醒：预售尾款支付时间结束后，消费者如未支付尾款，将无法开启退款入口，定金不支持退回。订金不具有担保合同债权的性质，仅视为交付预付款的行为，而双十一预付款属于“定金”，即属“不予退还”。事实上，双十一的某些商家以低价吸引顾客购买，要求消费者先行交付定金，即视为双方达成了买卖合同的约定。消费者不能随意解除购买合同，否则商家可不予退还定金，但从规则上来说，以付尾款来退款是合理的。如因购买的商品不符合质量要求等原因，消费者可按照平台的退货要求，办理退货退款手续。

针对消费者，在支付定金时一定要看清平台页面的合同约定再付款，否则后期不想要，也可能会造成支付的定金不予退还的后果。当然，如果卖家未按照双方约定继续合同履行，买家同样可以要求卖家支付双倍的定金赔款给买家。

总之，在天猫退定金需要根据具体情况选择合适的方法，并注意相关的规则和时间限制，以免给自己造成不必要的损失。

How to Return the Deposit on Tmall

During the shopping process on Tmall, sometimes we may encounter a situation where we have paid the deposit but no longer want the product. So, how can we return the deposit on Tmall?

Firstly, it should be made clear that the deposit regulations on Tmall generally stipulate that the deposit cannot be refunded. But don't worry, there are still some methods that can be attempted.

Method 1: Contact the store customer service. If you want to return the deposit for the store where you paid it, you can contact the Tmall customer service of that store and inquire about the deposit refund issue. Some stores support deposit refunds. Just follow the method provided by the customer service to return the deposit. However, it is best to do this before November 11th, as there may be too many inquiries on that day, and the deposit refund may not be successful. Also, before paying the deposit, you can first consult whether the deposit can be refunded and then decide whether to prepay the deposit.

Method 2: Pay the full amount first and then return the goods. After paying the deposit, if you are sure you don't want to purchase, you can try to pay the full amount and then return the goods. In this way, both the deposit and the balance will be refunded. But it should be noted that not all goods support returns, and it is best to return the goods before the merchant ships them.

On the mobile side, during the presale period of Tmall Double 11, the presale deposit cannot be refunded separately. If you want to refund, you need to pay the balance and then choose to refund. If the presale product for which you paid the deposit is out of stock, you can also communicate with the merchant to open the refund channel for a refund. You need to contact the merchant's customer service for processing. Additionally, it should be noted that on the day of paying the balance, you cannot apply for a refund. You need to wait until the next day to apply for a refund. For example, if the balance is due on November 11th, the application for a refund can be made after November 12th.

Warm reminder: After the payment time for the presale balance ends, if the consumer fails to pay the balance, the refund entrance will not be enabled, and the deposit will not be supported for refund. The deposit does not have the nature of guaranteeing the contract creditor's rights and is only regarded as the act of paying the advance payment. The advance payment during Double 11 belongs to the "deposit", which means it is "not refundable". In fact, some merchants during Double 11 attract customers to purchase at low prices and require consumers to pay the deposit first, which is regarded as an agreement of the sales contract. Consumers cannot randomly cancel the purchase contract; otherwise, the merchant can refuse to refund the deposit. But in terms of the rules, it is reasonable to refund by paying the balance. If the purchased product does not meet the quality requirements and other reasons, consumers can handle the return and refund procedures in accordance with the platform's return requirements.

For consumers, when paying the deposit, be sure to read the contract agreement on the platform page carefully before making the payment. Otherwise, if you no longer want it in the later stage, it may result in the non-refund of the paid deposit. Of course, if the seller fails to continue the contract performance as agreed by both parties, the buyer can also request the seller to pay double the deposit compensation to the buyer.

In conclusion, when returning the deposit on Tmall, it is necessary to choose the appropriate method based on the specific situation and pay attention to the relevant rules and time limits to avoid unnecessary losses for yourself.