快递员怎么入门

How to Start as a Courier

在当今快节奏的社会中，快递行业蓬勃发展，成为许多人就业的选择。那么，对于新手来说，快递员如何入门呢？

In today's fast-paced society, the express delivery industry is booming and has become an employment choice for many people. So, for beginners, how to start as a courier?

首先，新手快递员需要熟知地址。熟悉自己负责的区域的线路、地址，这样才能更快捷将快递送至客户手中，给顾客更好的体验。这是快递员工作的基础，通常需要花费一定的时间和精力去记忆和熟悉。

First of all, novice couriers need to be familiar with the addresses. Be familiar with the routes and addresses of the area you are responsible for, so that you can deliver the express delivery to the customers more quickly and give them a better experience. This is the basis of the courier's work and usually requires a certain amount of time and effort to remember and be familiar with.

其次，要了解代收点的相关情况。代收点自取快递已成为一种常见现象，拿到快递后，快递员需要根据实际情况决定是送至代收点还是直接送达客户手中。但在有时间送达客户手中时，应尽量送达，以提供更好的服务。

Secondly, it is necessary to understand the relevant situation of the collection points. Self-pickup of express delivery at collection points has become a common phenomenon. After getting the express delivery, the courier needs to decide whether to deliver it to the collection point or directly to the customer according to the actual situation. But when there is time to deliver it to the customer, it should be delivered as much as possible to provide better service.

再者，养成提前做准备的好习惯至关重要。每天下班前把备品都准备好，如面单、胶带、防水袋等整理出来，明天上班就能用，这样能大大提高工作效率。

Furthermore, it is crucial to develop a good habit of preparing in advance. Prepare all the supplies before getting off work every day, such as sorting out waybills, tapes, waterproof bags, etc., so that they can be used when going to work tomorrow, which can greatly improve work efficiency.

分快递时做好分类也是提高工作效率的关键。每天不管货多少，都要分成几个小堆，用袋子装好，在脑海里过滤一下路线，先在脑子里走一遍，理清思路，再出去送快递。

Classifying the express deliveries properly is also the key to improving work efficiency. No matter how many goods there are every day, they should be divided into several small piles, packed in bags, filter the routes in your mind, walk through them in your mind first, sort out your thoughts, and then go out to deliver the express deliveries.

另外，快递最好三个一送。开始送快递时，先挑出三个准备送的，送完后再挑出三个。这样能有效避免重复路线，让工作有条不紊地进行。

In addition, it is best to deliver three express deliveries at a time. When starting to deliver express deliveries, pick out three to deliver first, and then pick out three more after delivering them. This can effectively avoid repeated routes and make the work proceed in an orderly manner.

提前打电话通知客户也是老快递员的必备技能。新手们熟悉片区后需要掌握这一技能，可有效避免白跑，大量节省时间。在通知客户的过程中，约定好交易快递的地点，为送件留出足够的时间。

Calling customers in advance to notify them is also an essential skill for experienced couriers. Novices need to master this skill after getting familiar with the area, which can effectively avoid wasted trips and save a lot of time. During the process of notifying the customers, agree on the place to deliver the express delivery to leave enough time for the delivery.

善于使用快递员相关的工具和功能，如快递员小扁担的群发短信和云呼。对于送写字楼和学校的快递，不方便进入时，可以使用群发短信功能通知收件人及时取件，既节约了自己的时间，也节省了收件人的时间，避免造成不良影响。

Be good at using the relevant tools and functions for couriers, such as the group text messaging and cloud calling of the Courier's Shoulder Pole. For express deliveries to office buildings and schools, when it is not convenient to enter, you can use the group text messaging function to notify the recipients to pick up the packages in time, which saves both your time and the recipients' time and avoids adverse effects.

用好手机通讯录，将常用收件人做好分类存储，同一公司、同一楼层、同一班级的分别归类，方便后续工作使用，他们都是潜在的固定客户，能为自己带来额外收入。

Make good use of the mobile phone address book, classify and store the frequently used recipients, and categorize those from the same company, the same floor, and the same class separately for convenient use in subsequent work. They are all potential regular customers and can bring additional income for you.

做做笔记对于处理一些特殊情况很有帮助。有些收件人的地址总是错误，有些家里一直没人，有些总不接电话，把这些情况记下来，下次就能更高效地处理，避免做无用功。

Taking notes is very helpful for dealing with some special situations. Some recipients' addresses are always wrong, some are never at home, and some never answer the phone. Record these situations and you can handle them more efficiently next time to avoid doing useless work.

还要勤发短信。打不通电话时发一个短信，及时与客户保持沟通。

Also, send text messages frequently. Send a text message when the call cannot be connected to keep in touch with the customers in time.

此外，作为快递员，要掌握快递的相关知识，包括快递公司的服务流程、货物运输规则、费用标准等。熟悉快递行业的相关设备，如手提袋、快递机械臂、面单打印机、称重机等。提高服务水平，熟悉客户需求，提供专业、快捷、周到的服务，遵守行业规定，增强服务意识。与客户保持良好的沟通，了解其服务要求，应对客户的问题，维护快递的安全，在运输、送货、接收和确认收货时，检查快递是否完整。定期锻炼自己，保持良好的身体状态，不断更新专业知识，提升自身能力。

In addition, as a courier, it is necessary to master the relevant knowledge of express delivery, including the service process of the express company, the rules of goods transportation, the fee standards, etc. Be familiar with the relevant equipment in the express delivery industry, such as handbags, express delivery mechanical arms, waybill printers, weighing machines, etc. Improve the service level, be familiar with the customers' needs, provide professional, fast and considerate services, abide by the industry regulations, and enhance the service awareness. Maintain good communication with customers, understand their service requirements, deal with customers' problems, maintain the safety of the express delivery, and check whether the express delivery is complete during transportation, delivery, receipt and confirmation of receipt. Exercise regularly, maintain a good physical condition, constantly update professional knowledge and improve your ability.

总之，快递员入门需要掌握多方面的知识和技能，不断学习和实践，才能在这个行业中立足并取得良好的发展。

In conclusion, to start as a courier, it is necessary to master various knowledge and skills, and keep learning and practicing in order to gain a foothold and achieve good development in this industry.